Roy Penny says We created a solution that harnesses the power of human verification and human conscience and the brilliance of AI technology to produce a one-of-a-kind solution that delivers rapid, bespoke responses tailored to each inquiry,
As far as customer service goes, AI solutions and bots still have a long way to go. As the era of digitalization further advances and market demands continue to rise, sectors left and right are relentlessly digging deep to fulfill 100% customer satisfaction. The eCommerce industry has seen a huge surge in the volume of customer inquiries since the beginning of the pandemic, simultaneously displaying a massive increase in product orders and backlogs. While it presents an opportunity to build a strong base of clients, a company’s customer service quality is the deal breaker, possibly deterring the chance to retain clients and grow in revenue.
Communication is vital in connecting with consumers. From product inquiries, refund requests, to item exchanges, the capacity to satisfy buyers and take appropriate action to their concerns is cardinal in eCommerce. This is where bots‘ flaws are exposed. For one, customers need more than just information and life-like conversations.
