A growing number of Vision Pro owners are reporting mysterious cracks in the front glass, and Apple support sometimes denies replacements.
The front glass of Apple’s Vision Pro is cracking down the middle for a small, but growing number of people. The cause is a mystery because the owners say they didn’t drop, mishandle, or abuse the headset in any way. After an outlier 18 days ago, several more owners have reported the same problem occurring in the past 48 hours.
Owners are concerned as the Vision Pro, Apple’s first spatial computer, is an ultra-premium device. Beyond the $3,500 starting price, the prospect of paying for expensive repairs to unexplainable problems pushes the cost even higher.
Apple hasn’t issued an official statement about why some Vision Pro visors are cracking or how it will address the issue. There’s plenty of speculation and a few clues that could help you avoid this trouble. If you pay for the repair, it costs $800 to replace the front glass. If you buy the $500 Apple Care+ plan, the cost drops to $300, so you’re still out $800.
