Adobe just got sued by the US for deceptive subscription practices. Let’s take a closer look at the arguments and evidence.
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Published on14 minutes ago
The US DOJ is suing Adobe over harming customers and not correctly disclosing important terms.
It claims Adobe’s yearly commitment isn’t clear enough to consumers.
Adobe also makes canceling subscriptions very complicated and charges an early termination fee.
Lawsuits have become so common in the tech industry that we are no longer surprised by them, and today, Adobe seems to be the new target. This lawsuit is more unique, though, as this time, the United States Department of Justice is suing the software company famous for applications like Photoshop, Lightroom, Premiere, Acrobat, and more.
The US DOJ filed an official complaint today, blaming Adobe for a few things. For starters, it claims that Adobe “has harmed consumers” for years by not being clear about its plan terms. More specifically, it’s referring to the Adobe Creative Cloud subscriptions that operate as “Annual, Paid Monthly.”
It is argued that these terms are only clearly stated when the customer tries to cancel, “turning the stealthy ETF [Early Termination Fee] into a powerful retention tool.” Additionally, Adobe is suggested to be hiding this information in small text, or behind optional links that are easy to miss, and the cancelation itself is a very convoluted process.
