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Kayako’s CEO on building a bootstrapped business

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NewsHubKayako isn’t a new company — the bootstrapped business has been around for 16 years — but it does have an interesting story. Kayako is a unified customer service platform, meaning that companies use their software to manage customer feedback and support across multiple platforms, including phone, email, Twitter and Facebook. With fewer than 100 employees (barely), Kayako has never taken outside funding. It has offices in three countries, is profitable and continues to grow. How, you may ask? TechCrunch visited their London headquarters to chat with founder and CEO Varun Shoor to hear about Kayako’s history and his unconventional path to success. You can read highlights from that conversation in the Q&A below.
TechCrunch: What are the biggest mistakes companies are making in the customer service space?
Kayako: Treating it as a transactional experience is what I would say the biggest mistake is. So companies are still in a situation where they use tickets, as a means of just solving that problem, rather than going beyond tickets and thinking about the entire customer experience. And thinking about what is next after that problem to make sure not only customers are satisfied but that you turn them into advocates and promoters.
TechCrunch: I know often a company just wants to hunker down and build in a vacuum and then that becomes the tendency. Does your platform help them do that?
Kayako: It brings feedback from all platforms into one unified view and helps these companies who are hunkered down building their product really make sense of the entire interaction. You can literally go on to Twitter today and see customers complaining about how they keep having to repeat themselves. And that is a symptom of the problem, which is in the market right now. The reason they have to repeat themselves is all these organizations are using separate platforms for feedback and they don’t know what the problem is. The customer might have called before, they tweet, they may have emailed multiple times and they just don’t know. This is what Kayako solves. It brings all that information together in one stream of communication.
TechCrunch: So it solves the problem that anytime you need customer support, you tell five representatives what is wrong, and you keep repeating yourself over and over again, and then get transferred to someone else and need to start your explanation all over again? In theory, this would connect all the information on all platforms and would prevent that… What are the most common integrations of your product?
Kayako: It depends on the industry. There was a time when this product was treated as an IT help desk. So you generally had IT teams in big companies using it to solve tickets. But now anyone with customers internal or external needs a product like this. Automotive companies are tying this up with their ERP systems. Online startups are integrating the product with invoicing systems. And we have traditional companies who use a CRM product using us to integrate with that. So it totally depends on the context, but the product integrates with close to 600 platforms.
TechCrunch: Can you tell me a little about scale, funding and where you guys are in terms of business?
Kayako: Yes. This is one of the most interesting aspects about this business. We’ve never raised any external venture capital. So as a company this has been bootstrapped for the last 16 years. I’ve never been to college. I’ve started this and dropped out of high school, skipped college, with no money. The name Kayako was something that I got when I was literally begging for domain names. I didn’t choose the domain name. The name chose me.
TechCrunch: Obviously, the company is doing fairly well. If you have this office, you must be profitable. Can you talk a little about where the company is currently?
Kayako: We have close to 80 employees across three different locations. The company’s main entity is in Singapore, and we have offices in India and in London, which is our operational entity. And we also have people working with us remotely in locations like Ukraine, Belgium and Canada. Our revenue is in the multi-million dollars and as a bootstrapped company you don’t have any choice but to be profitable. Otherwise, if you are not profitable, you can not survive.

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Порошенко доручив підняти доплати військовим у зоні АТО з наступного року

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NewsHubПро це сказав президент Петро Порошенко у суботу, виступаючи у Маріуполі.
“Я дав доручення міністру оборони підняти доплати, які отримують військовослужбовці, які знаходяться на першій лінії, лінії зіткнення до 6 тисяч гривень, і тим військовослужбовцям, які знаходяться на другій лінії до 2 тисяч 400 гривень”, – сказав він, інформує ” Українська правда “.
Порошенко наголосив, що слід створювати “фінансову мотивацію” для військовослужбовців.
“Впевнений, що зараз ми повинні витрачати гроші українських платників податків, в першу чергу, на те, щоб забезпечити надійну обороноздатність”, – додав він.
Вчора стало відомо, що Туреччина погодилася виділити для української армії 3,1 млн доларів в 2017 році.
Нагадаємо, що сенат США слідом за Палатою представників більшістю голосів схвалив “Бюджет США на 2017 рік на потреби національної оборони”, в якому передбачено виділення 350 млн доларів на допомогу Україні .

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Трамп привітав з Новим роком всіх, включаючи недоброзичливців

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NewsHubFacebook Дональда Трампа
Обраний президент США Дональд Трамп привітав американців з наступаючим Новим роком. Привітання він розмістив на своїй сторінці в Twitter.
Трамп привітав у тому числі своїх недоброзичливців.
“Щасливого Нового року всім, включаючи багатьох моїх ворогів і тих, хто боровся проти мене, але програв так погано, що тепер не знає, що робити. З любов’ю”, – написав Трамп.
Новини за темою: Сорос: США обрали президентом шахрая і потенційного диктатора
Дональд Трамп – обраний президент США. Був висунутий на вибори від Республіканської партії. Офіційно Трамп стане президентом США 20 січня 2017 року. Нагадаємо, що проти Трампа від Демократичної партії на президенській гонці була Гілларі Клінтон.
Як зустрічають Новий 2017 рік по всьому світу, 112.ua відстежує в онлайн-трансляції .

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Австралія зустріла Новий рік

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NewsHubФото з відкритих джерел
Австралія зустріла Новий рік.
У Сіднеї на святкування зустрічі Нового року зібралися близько мільйона осіб.
Новий рік, нагадаємо, вже зустріли у Новій Зеландії, на Камчатці і Чукотці. Як зустрічають Новий 2017 рік по всьому світу, 112.ua відстежує в онлайн-трансляції .
112.ua

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У Гельсінкі автомобіль в'їхав у натовп людей біля метро

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NewsHubTwitter / anthogonzalez56
У Гельсінкі автомобіль в’їхав у натовп людей біля метро. Про це повідомляє iltasanomat.
У результаті аварії травми отримали чотири людини. Важкі поранення отримали дві жінки, ще двоє чоловіків постраждали легше. За деякими даними, постраждали до семи осіб.
За даними поліції, наїзд не був навмисним. Повідомляється, що водій міг перевищити швидкість, унаслідок чого втратив керування автомобілем. Зазначається, що в автомобіля естонські номери. На даний момент водія взято під варту.
Аварія в Гельсінкі відбулася на тлі зростання кількості навмисних наїздів на людей у Європі. У 2016 році подібні ісламістські атаки сталися в Ніцці і в Берліні. Унаслідок обох нападів загинули близько 100 осіб.

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Президент відкрив систему попереднього виявлення цілей на Азовському морі

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NewsHubКрім того, за даними прес-служби, Верховний Головнокомандувач ЗС України привітав прикордонників із наступаючим святом та подякував за надійний захист країни, вручив охоронцям кордону броньовані автомобілі, снайперські гвинтівки, безпілотні комплекси і малий бойовий катер морської охорони.
Як зазначили у ДПСУ, система раннього виявлення та попередження “AEROS” виробництва США, якою обладнаний прикордонний пост технічного спостереження, є першим кроком у створенні сучасної системи контролю за морською обстановкою. Вона призначена для радіолокаційного та оптико-електронного спостереження за надводними, повітряними і наземними цілями. Технічні можливості системи дозволяють забезпечити цілодобовий контроль за Азовським морем в межах Донецької області та завчасно реагувати на обстановку. В темний час доби охорона морської ділянки посилюється за рахунок використання прожекторної станції. Нині також проводиться робота з подальшої модернізації берегових постів технічного спостереження і заміни застарілого обладнання на сучасні системи.
Прикордонники продемонстрували Главі держави можливості системи раннього виявлення, попередження та ідентифікації “AEROS”, порядок роботи з відстеження судів та обладнання за допомогою якого організовується служба.
“… введення в експлуатацію даної системи дає можливість прикордонникам на ранньому етапі виявляти, ідентифікувати цілі та своєчасно вживати відповідні заходи для протидії потенційним загрозам на державному кордоні”, — йдеться у повідомленні.
Крім того, за даними прес-служби, у цей день прикордонні однострої поповнилися не лише сучасним постом технічного спостереження з системою раннього виявлення, попередження та ідентифікації “AEROS” Глава держави окремо вручив 6-ть одиниць бойової броньованої техніки на базі автомобіля “ХАМЕР”, снайперські гвинтівки, 6 безпілотних авіаційних комплексів, а це загалом 18 БПЛА, сучасний бойовий катер морської охорони “УMC-1000”. Вручена новітня техніка та озброєння дозволить військовослужбовцям Держприкордонслужби ще більше підвищити ефективність під час виконання завдань з охорони кордонів держави та лінії розмежування в межах Донецької та Луганської областей.

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Порошенко з Маккейном прибули на командний пункт у районі Широкиного

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NewsHubФото: Twitter Петра Порошенко
Порошенко і делегація США в Широкіно
Фото: Facebook Петра Порошенко
Порошенко і делегація США в Широкіно. 31.12.2016
Фото: Facebook Петра Порошенко
Порошенко і делегація США в Широкіно. 31.12.2016
Фото: Facebook Петра Порошенко
Порошенко і делегація США в Широкіно. 31.12.2016
Президент України Петро Порошенко з американською делегацією на чолі із сенатором Джоном Маккейном прибули на командний пункт в районі Широкиного на лінії розмежування, щоб привітати військовослужбовців з Новим роком. Про це голова української держави написав у Твіттері.
“Прибув на командний пункт в районі Широкиного з Джоном Маккейном, Ліндсі Гремом та Емі Клобучар, щоб привітати наших Воїнів з Новим роком”, – написав Порошенко.
Президент відвідав передові позиції української армії в районі проведення антитерористичної операції, зокрема завітав до підрозділу морської піхоти Військово-морських сил України, який тримає лінію оборони в Широкиному.
Петро Порошенко поспілкувався з особовим складом 36-ї окремої бригади морської піхоти, привітав українських воїнів з прийдешнім Новим роком і Різдвом Христовим та вручив новорічні подарунки.
На запрошення українського голови із ситуацією в зоні АТО ознайомилася також делегація сенаторів США на чолі із сенатором Джоном Маккейном. Президент також вручив українську нагородну зброю американським сенаторам.
Глава держави також провів нараду у штабі АТО та прийняв доповідь керівника штабу щодо ситуації в районі проведення антитерористичної операції, зокрема у секторі “М”, де продовжуються обстріли позицій українських військових з боку бойовиків.
Президент з американськими сенаторами прибув на командний пункт в районі Широкіно, щоб привітати наших воїнів з новим роком pic.twitter.com/9WHiK3vZY0 Svyatoslav Tsegolko (@STsegolko) 31 грудня 2016 р.
Новини за темою: Головна мета поїздки Маккейна в Україну – вивчити ситуацію, – Базів
Нагадаємо, вчора Порошенко запропонував сенаторам США відвідати Донбас , щоб вони особисто побачили провокації бойовиків.

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Looking back: In 2016, Microsoft became one of the most exciting companies in the tech world

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NewsHubFor fans of technology, 2016 has been another extraordinary year, filled with all sorts of exciting and delighting developments. But it seems fair to say that few companies have come close to matching Microsoft in the sheer breadth and scale of its accomplishments over the last twelve months.
Microsoft’s closest rivals, by comparison, had somewhat more mixed results. Google ditched its much-loved Nexus brand and introduced its new Pixel flagship phones – but while they’re certainly very capable devices, they haven’t exactly reinvented the wheel when it comes to Android handsets. Another new version of Android, 7.0 Nougat , arrived as well (and now version 7.1.1 too ) – but while there are some nice additions and improvements, few people have got to enjoy them so far, with only 0.4% of devices running Nougat over three months after its release .
With much fanfare, Google introduced two new messaging apps in May, called Allo and Duo – but they haven’t been the runaway success the company would have liked. And Google also massively scaled back its ambitions in one truly exciting area, ditching the development of its own purpose-built self-driving car , and instead realigning its efforts around creating and selling that technology to other manufacturers.
Apple’s year was marred by a series of disappointments. With typical bluster, it hyped up its new MacBook Pro notebooks beyond all belief – particularly the keyboard-bound Touch Bar that the company touted as some innovative, brand new idea that only Apple could think of, despite it being a refinement of old ideas tried by other companies. Aside from the underwhelming battery life (a problem that Apple solved by removing the estimated battery time indicator from its OS), the high cost of the new laptops was particularly unwelcome, given the usability nightmare that Apple created in forcing owners towards ‘dongle hell’ , thanks to its total disregard for compatibility with other devices, including its own iPhones.
It wasn’t all that long ago that Microsoft was thought of as a dull, bland corporation – and to some extent, it’s struggled to shake off that image, despite its considerable efforts to do so. But in 2016, Microsoft seemed to break through those antiquated perceptions like never before. In October, Mashable wrote ” Admit it: Microsoft is now a braver, more innovative company than Apple “, and The Verge published a similar article praising Microsoft for its more bold outlook for desktop computing.
In September, it announced that Windows 10 was installed on over 400 million devices – an incredible milestone, just fourteen months after its release. But that achievement came as a result of Microsoft’s clumsy, heavy-handed approach to ‘encouraging’ Windows 7 and 8.1 users to upgrade to the new OS, using methods that won the company few friends , resulting in scathing criticism from both its customers and the media. Last week, Chris Capossela, Microsoft’s chief marketing officer, admitted to Mary Jo Foley and Paul Thurrott on the Windows Weekly podcast that approach had been “too aggressive”.
Microsoft also admitted in July that it would fail to meet its target of a billion Windows 10 devices by 2018. Bizarrely, the company blamed that on its phone business, despite Windows phones never having contributed any significant volumes to its device sales. Indeed, just a few months after Windows chief Terry Myerson announced that target in 2015 , Microsoft wrote down $7.6 billion on its phone business, along with the loss of 7,800 jobs, in the first round of a major restructuring – and downsizing – plan.
The effects of that restructuring had a devastating impact on the Windows phone platform in 2016. Microsoft launched the last of its four Windows 10 Mobile devices in February, the Lumia 650 , and all four handsets are now at the end of their retail lives, having sold out in several markets, with no direct replacements on the way.
Only a handful of manufacturers have so far signed up to launch Windows 10 Mobile devices, and those that did sold their handsets in meager numbers. IDC estimates that Windows’ share of the global smartphone market will be just 0.4% by the end of 2016. Given that 97% of Windows 10 Mobile devices in use are Microsoft Lumias , the company’s retreat from the phone hardware market doesn’t bode well for its mobile ecosystem.
But while things may now appear bleak for Windows handsets, the future may well be a bit brighter. Earlier this month, Microsoft made a major announcement, revealing its plans to bring the full-fat Windows 10 OS to next-generation devices with the latest Qualcomm Snapdragon processors. Even more excitingly, it promised support for desktop-class 32-bit x86 applications on these devices through emulation.
While many expect that to lead to more power-efficient notebooks and tablets being released in 2017, that announcement naturally led to speculation about the prospect of Microsoft’s much-rumored ‘Surface phone’, which could arrive as early as next year .
In August, Microsoft released the Windows 10 Anniversary Update, bringing it to PCs , phones , HoloLens , the Xbox One, and many more devices. Compared with the more modest November Update in 2015 , the Anniversary Update was a major overhaul for the OS, bringing a vast range of new features and significant improvements , including upgrades to Cortana, a revamped Action Center, more customization features, a better Windows Ink experience, and a lot more.
The update was warmly welcomed by users, although its rollout was tainted by freezing problems that affected some PCs , as well as a very unpleasant issue that disabled millions of webcams .
In October, Microsoft announced details of its next major Windows 10 release, known as the Creators Update , which will also bring a broad selection of new features and enhancements to the OS when it arrives in early 2017. That announcement came alongside the launch of an exciting new device.
Microsoft unveiled the Surface Studio, an all-in-one desktop PC with a focus on creativity. It features a 28-inch touchscreen with support for its Surface Pen, allowing users to draw and write directly onto the display. Microsoft earned itself widespread praise for the machine, which it says has the thinnest LCD monitor ever built.
Many observers commented with surprise that Microsoft had built such a device, saying that it was the PC that Apple should have built. High praise indeed, particularly at a time when many in the creative industries have voiced displeasure at how little Apple seems to care for them these days.
Along with the Surface Studio, Microsoft also introduced the Surface Dial, “a new tool for the creative process”. The rotary input device can be placed directly onto the Surface Studio’s display to offer quick access to context-sensitive features and menus, not just in ‘creative’ scenarios, but also across other types of app. The Dial is also compatible with other Windows 10 devices, to varying degrees.
While Apple turns its back on some of its most loyal customers, Microsoft has been embracing users of all kinds, on all platforms.
In February, it acquired cross-platform app development specialists Xamarin , and a few weeks later, it announced that those developer tools would be open-sourced and made available free to devs. It was a stunning announcement, underlining Microsoft’s commitment to offering the best and most complete software development experience.
That acquisition enabled Microsoft to launch Visual Studio for Mac in November , as well as rolling out a release candidate for Visual Studio 2017 , and introducing the Visual Studio Mobile Center, which it described as “a mission control for mobile apps” , making development for phones and tablets a smoother and less complex process.
Microsoft stayed true to its commitment to embrace cross-platform development throughout 2016, not just for other developers, but also for itself. In addition to releasing all sorts of apps for iOS and Android over the last twelve months, the company raised quite a few eyebrows in November when it announced that it had joined the Linux Foundation as a platinum member. Jim Zemlin, executive director of the Foundation, said that Microsoft would now be “better able to collaborate with the open source community to deliver transformative mobile and cloud experiences to more people”.
Coinciding with that announcement, Microsoft also announced a public preview of SQL Server on Linux .
In September, Microsoft made another hugely significant announcement – the formation of a new Artificial Intelligence and Research Group, with over 5,000 computer scientists. Earlier in the year, Microsoft’s Dave Coplin had described AI as “the most important technology on the planet” , adding:
This technology will change how we relate to technology. It will change how we relate to each other. I would argue that it will even change how we perceive what it means to be human.
Of course, after ‘the Tay incident’ , some might say that Microsoft needs to invest as much as it can in perfecting AI ASAP…
As part of its ambitions behind the new research group, Microsoft said that it planned to “build the world’s most powerful AI supercomputer with Azure and make it available to anyone, to enable people and organizations to harness its power. ” It also promised that it will “harness AI to fundamentally change human and computer interaction through agents as Cortana”.
This month, the company took a big step towards exploring the full potential of its digital assistant when it announced the new Cortana Skills Kit and Devices SDK. With these new tools, companies will have the ability to connect to the assistant in more diverse ways than before, creating a much broader range of user experiences. Manufacturers will also be able to build their own devices powered by Cortana, the first of which was teased a couple of weeks ago by Harman Kardon.
Microsoft’s latest quarterly financial report revealed a strong set of results across many parts of its business, with a remarkable year-over-year increase of 51% in its Office 365 commercial revenue, 11% revenue growth in Dynamics, and a staggering 116% rise in revenue from its Azure cloud services, with Azure compute usage more than doubling in twelve months.
Its success throughout the year pushed the company’s share price to an all-time high in October , and it ended 2016 even higher than that.
The markets were watching Microsoft closely in June, when it announced its purchase of professional networking platform LinkedIn , in a deal worth around $26.2 billion – its largest acquisition to date.
There are some very good reasons for that acquisition , despite its enormous cost, and now that the deal has been completed, Microsoft has begun the process of integrated LinkedIn with the rest of its services .
Microsoft further boosted its proposition for professionals around the world in November with the launch of Teams, a new “chat-based workspace” for Office 365 , designed to take on Slack.
But it hasn’t been all work and no play for Microsoft over the last year.
At the E3 gaming expo in June, Microsoft revealed its Xbox Play Anywhere program , enabling people to buy a game once and then play it on either their PC or Xbox One at no extra cost, rather than having to pay twice for the same title on different devices. The first Play Anywhere game was ReCore , which arrived in September , but Microsoft hopes that more games publishers will support the feature in the months and years ahead.
At the same event, Microsoft also unveiled the Xbox One S , an updated (and much smaller!) version of the console that it launched in late 2013. With support for HDR and 4K video, the Xbox One S has been keenly priced in bundles starting at $299, which usually include a free game – and there have many other promotional deals since its launch to further entice buyers.
That’s certainly helped to boost the new console’s appeal, after years of being consistently outsold by its PlayStation 4 rival. In November, combined sales of the Xbox One and One S grabbed 56% of the UK market , while in the US, Microsoft’s consoles outsold the PS4 for four months in a row.
But Microsoft also made one more tantalizing announcement at E3: Project Scorpio. Described as the “most powerful console ever” , it will include support for native 4K gaming and virtual reality… but there’s a long wait ahead, as it’s not expected to arrive until the end of 2017.
We’ll be taking a closer look at what else we can expect from Microsoft during the year ahead in another article, but for now, let me suggest something else that you might enjoy.

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The Dish: Celebrate New Year's with chef José Andrés

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NewsHubJosé Andrés, a former sailor in the Spanish navy and an eternal optimist, oversees an empire of 27 restaurants, including 10 in Washington, D. C. He invited “CBS This Morning: Saturday” co-host Alex Wagner to Jaleo — where he began his takeover of the Washington dining scene 24 years ago.
On the menu for Andrés’ New Year’s celebration? Traditional tapas: lobster salad in a gazpacho-style dressing, a Norwegian shellfish cigala, beloved in his home country of Spain, and ibérico ham with something extra extraordinary.
“So we get egg yolks and we drop the egg yolks into the semi under boiling syrup, water and sugar. And at the end, you get these threads like hair,” Andrés said.
“Candied egg yolk?” Wagner asked.
“It’s candied egg yolk.” Andrés said. “Me, I love this. It’s such a crazy mix.”
Chef José Andrés shows “CBS This Morning: Saturday” co-host Alex Wagner describes how he candied egg yolks to create thread-like texture.
Like this meal, Andrés’ cuisine is steeped in tradition, but he’s become famous for his experimentation. His formative years were spent working for the revolutionary chef Ferran Adrià at elBulli in northeastern Spain. Andrés immigrated to America in 1991, eventually settling in the nation’s capital.
“You have a restaurant on that corner, a restaurant right there, a restaurant right here. Restaurants can define a neighborhood. What was this place like before you got here?” Wagner asked.
“This entire area was — almost nothing happening. Four p.m., we go dark. No cars. No people in the streets,” Andrés said.
Over nearly two and a half decades, Andrés helped turn the District into a dining capital. Whether it’s at his two-Michelin-star restaurant Minibar, his veggie-focused fast casual chain Beefsteak or at kitchens for the less fortunate, his passion for food and life is unmistakable.
Chef José Andrés has opened a series of fast-casual restaurants called Beefsteak, where the main focus is on vegetables. In this web-exclusive cl…
“Restaurants can become agents of change, and I love that as chefs and restaurant people, we do that part in America to keep moving America forward,” Andrés said.
But in a city where everything is political, even restauranteurs can get caught in the crossfire. Andrés, who became an American citizen three years ago, made headlines when he backed out of opening a restaurant in Washington’s new Trump International Hotel over candidate Donald Trump’s remarks about Mexican immigrants.
“There’s not much I can say about that because it’s still going, but what I can tell you is that I always dream about opening a restaurant there,” Andrés said.
The two men are currently in a legal standoff.
“We always need to be celebrating the success of others. Unfortunately for me, it was not the right environment to open a restaurant, for personal reasons. But at the end, I always wish everybody the best because when others do well, you do well, the community does well,” Andrés said.
Andrés still thinks food can bring all parties to the table.
“I’ve seen Democrats. I’ve seen Republicans. I’ve been able to feed all of them. I’ve been able to feed different administrations. But as a restauranteur, I’m going to keep doing what I do. Restaurants are a meeting place, a meeting place of people with different ideologies, different backgrounds, different social status,” Andrés said. “It’s a place that wants you sharing a plate of food. Even if you’re not in the same table, but being in the same place, it’s an amazing, unique way of bringing people together.”
In that spirit, Andrés introduced us to the unique way Spaniards toast the new year: with cava, their sparkling wine, and a dozen grapes.
“People of America, happy new year! People of America, happy new year!” Andrés said.

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The Latest: New Year’s revelers begin to pack Times Square

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NewsHubNEW YORK (AP) — The Latest on New York’s New Year’s Eve celebrations in Times Square. (all times local):
4 p.m.
Revelers have begun to pack into Times Square to secure coveted spots hours before the annual New Year’s Eve ball drop.
Onlookers donning oversized 2017 eyeglasses and green Statue of Liberty hats were screened by police Saturday afternoon ahead of the midnight bash.
Street vendors hawked scarves, plastic glasses, paper horns and other New Year’s Eve merchandise.
If celebrants leave the Crossroads of the World once they’re in one of 35 metal pens, they aren’t allowed to re-enter.
But that didn’t faze Stefania Moran, of Puebla, Mexico, who described celebrating New Year’s Eve in New York as a must-do “before you die.”
Officials believe as many a million people will descend upon Times Square to bring in the New Year.
___
1 a.m.
Maybe a million revelers are expected to navigate through high security in the blocks around New York City’s Times Square to cheer on the new year with entertainers including Mariah Carey.
The annual minute-long midnight descent of the famed glittering crystal ball is the highlight of a celebration watched around the world.
United Nations Secretary-General Ban Ki-moon (bahn kee-moon) will launch the ball with a press of a button.
Security has gradually been tightened for the event over the last two decades.
Recent deadly truck attacks in Germany and France brought about another security upgrade this year. Dozens of 20-ton sanitation trucks weighted with an extra 15 tons of sand will block off streets leading to the celebration zone.
About 7,000 police officers will be there, too.
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