The user reviews in the iOS and Mac App Stores can be a mixed bag. Sometimes, a user provides useful information to help you make a purchasing decision. But often the user reviews are filled with complaints about problems that were encountered while using the software. When a software developer addresses those problems in updated software, the user review lingers.
In a future update to iOS 10 and macOS Sierra, developers will have a chance to address user reviews in the App Store. The release notes for iOS 10.3 state that developers will be able to respond to a user review, and the response will be available for others to see. The notes also say that this feature will be available in the Mac App Store.
