BEIJING/SHANGHAI: China’s biggest ride-sharing company apologised on Thursday over the killing of a passenger, apparently by her driver, and said it had…
BEIJING/SHANGHAI: China’s biggest ride-sharing company apologised on Thursday over the killing of a passenger, apparently by her driver, and said it had to win back the trust of users after a « tragedy » that has sparked a widespread debate on Chinese social media.
The young woman passenger was killed in Zhengzhou city last week, turning a spotlight on passenger safety as ride-sharing giant Didi Chuxing, which is valued at US$50 billion, looks to make a big push outside China’s borders.
Didi was « deeply saddened by and sorry about the tragedy », the company said in a statement, adding that it had apologised to the family of the 21-year-old flight attendant killed en route from the city’s airport hotel to downtown.
« We need to step up to win the trust of our users. Our responsibilities in this case are undeniable, » Didi said in a statement to Reuters.
The case poses a challenge for Didi, the dominant player in China’s ride hailing market, as it takes on rivals such as Uber Technologies Inc overseas.
