“We failed and we’re sorry,” Mozilla says in public apology
The company blames “an implementation error in one system” as the reason add-ons were disabled, explaining that while the issue has already been fixed now, “we will be working to refine these systems so similar problems do not occur in the future.”
Mozilla goes on to reveal that while it collected usage data as part of the Studies program, which it used to deliver the emergency fix, it now wants to delete it completely from its servers.
