Going forward, insights-fueled outsourcing will be a critical ask from customers. Vendors will have to fundamentally retool — sometimes rendering their process outsourcing firm indistinguishable from a technology services firm.
Those of us who have been around long enough to remember American television commentator Lou Dobbs and his infamous list from 2009 that named and shamed companies who were « exporting America, » Dobbs accused these companies of outsourcing jobs, primarily in technology or technology-enabled services, out of the US to benefit from wage differentials in other countries.
