Of the nearly 500 CEOs surveyed, 60% said they expect an economic boom in the coming months.
Hundreds of CEOs are expecting the economy to rebound strongly after a tough 2020 that saw significant economic disruption due to the COVID-19 pandemic. Gartner surveyed 465 CEOs and senior business executives in North America, Europe, the Middle East, Africa, Asia and the Pacific region from July to December 2020, gauging their views on economic recovery efforts. According to the survey,60% expected an economic boom while 40% predicted stagnation in 2021 and 2022. When asked whether companies would return to or exceed 2019 revenue levels this year,35% of respondents agreed. But many CEOs acknowledged that certain things have changed permanently due to the adjustments that were made during the height of the pandemic. Gartner asked survey respondents about priorities and potential changes in the future, the vast majority mentioned technology, with one in every five CEOs using the word « digital » in their responses. Kristin Moyer, research vice president at Gartner, said more use of digital technology and the demand for digital channel flexibility are also within the top three anticipated shifts in customer behavior.
