Infosys-built service was promised to « make the compliance experience more taxpayer friendly »
India’s Income Tax Department has acknowledged that its shiny new e-tax portal broke, badly, by authorising an extension for some tax filings and reverting to manual processing of printed documents. The new portal went live on June 8th and promptly proved sub-optimal, with would-be users complaining that it just didn’t work. India’s Finance Minister, Nirmala Sitharaman, quickly pointed the finger at the site’s developer, Indian services giant Infosys. Complaints have poured in ever since.
