Never before has employee collaboration been as important as it is today. We look at reasons why VoIP is now the ultimate collaboration tool.
Business collaboration is a hot topic nowadays, and with the rise of remote working, firms of all sizes have started to realise the many benefits of using cloud-based collaboration tools of the type provided by VoIP services. Contemporary working practices continue towards cloud communication, and for some organizations, this transition has been accelerated by the COVID-19 pandemic. More and more organizations are ditching traditional telephone systems for Voice over Internet Protocol (VoIP). This technology enables you to make and receive phone calls over a digital network and solves many additional challenges for the modern business. Advantages go beyond those of lower setup costs, reduced infrastructure and cheaper calls. With more VoIP services to choose from than ever before, integration with third-party services and applications is no longer an issue, and VoIP for business now enables secure cloud collaboration, which is essential to all organizations today. Continues below… Using VoIP for business not only reduces costs, but can also be a useful collaboration tool, especially in the age of flexible and remote working. VoIP enables you to move your communications to the cloud and brings all those different technologies together in one simple, secure platform. This also enables you to have a single clear view of analytics and reporting, which is crucial for businesses today. It’s easier for both IT departments and employees to have services and platforms integrated and accessed all in one place. This saves time, streamlines processes and improves productivity. There are a number of features that VoIP providers have implemented to enhance efficiency and productivity on a daily basis. One benefit is the elimination of constant switching between applications. Employees no longer lose time jumping between applications to send messages, make calls, or join video meetings. With a range of VoIP services on the market, businesses can choose providers based on the features they want to use. Caller ID, call forwarding and call waiting are some of the ones offered as standard, but there are also add-ons including virtual assistant, conferencing and call recording. For example,8×8 X Series, among others, host a full suite of voice, video, chat and contact center applications on the cloud that can be easily integrated with existing third-party tools like the popular Microsoft Teams. When businesses integrate VoIP systems with their preferred CRM software or cloud storage service, they have the ability to streamline even the most complex of business processes.
