AT&T customers are fed up with what they perceive as shady sales practices by authorized resellers
If you’ve ever walked into a wireless carrier’s store expecting clarity and walked out with buyer’s remorse, you’re not alone. A recent Reddit thread in the r/ATT community has sparked a heated discussion around AT&T’s authorized dealers — and the allegations are serious. Customers claim these third-party retailers are misleading, upselling, and even committing outright fraud, leading to canceled orders, unexpected charges, and long-term frustrations.
Unlike corporate-owned stores, authorized retailers operate independently but are licensed to sell on behalf of major carriers. This gives them flexibility in operations — and, critics say, loopholes to prioritize commissions over customer care. The original Reddit post accused AT&T’s authorized dealers of routinely misleading customers, adding services or accessories without consent, and complicating what should be a straightforward buying experience.
The post quickly gained traction with dozens of commenters sharing similar horror stories, many pointing out that this problem isn’t unique to AT&T. According to one user:
It’s not just AT&T.
