Microsoft is improving its communication tools for business users. They’ve introduced a live chat feature for Microsoft 365 Business subscribers.
Microsoft announced a new live chat feature within Teams, designed for small businesses. The feature enables website visitors to communicate easily with business owners via a chat widget. Rather than purchasing a separate customer support chat service for their websites, businesses can directly route customer chats to their support team using Teams.
Here’s how the live chat experience works:
A customer initiates a chat by submitting a query through the website’s Live Chat widget.
They first interact with a Live Chat bot.
The system then creates a request, visible to the support team in the « Requests » tab of the Teams « General » channel.
