The company claims the issue has been fully resolved.
T-Mobile sells a little-known GPS service called SyncUP, which allows users who are parents to monitor the locations of their children. This week, an apparent glitch in the service’s system obscured the locations of users’ own children while sending them detailed information and the locations of other, random children.
404 Media first reported on the extremely creepy bug, which appears to have impacted a large number of users. The outlet notes an outpouring of consternation and concern from web users on social platforms like Reddit and X, many of which claimed to have been impacted. 404 also interviewed one specific user, “Jenna,” who explained her ordeal with the bug:
Jenna, a parent who uses SyncUP to keep track of her three-year-old and six-year-old children, logged in Tuesday and instead of seeing if her kids had left school yet, was shown the exact, real-time locations of eight random children around the country, but not the locations of her own kids.
