Home is where the smart lights inexplicably stop working.
There’s been some trouble at home lately. Not your home, hopefully, but if you live in Google HQ, then maybe. Last week, people using the Google Home app flooded Reddit with complaints over smart home products that mysteriously stopped working—lights, cameras, smart plugs, you name it. Those complaints were so numerous, in fact, that Google even bothered to address them and do better. Things in the Googleverse were (or are) bad, to say the least. But just because they’re bad right now doesn’t mean they can’t get worse—and worse they may still get. For Google, that is.
As it turns out, Google’s overtures about fixing its smart home app and doing better may not be enough for people, and all of that pushback may actually result in a good, old-fashioned class-action lawsuit.
“Kaplan Gore has begun investigating a possible class action against Google LLC for failing to remedy increasing problems with its Google Home ‘smart home’ service,” the law firm Kaplan Gore said in a statement. “Unfortunately, many users have reported functionality issues with Google Home and associated Google and/or Nest devices, resulting in commands not being recognized or properly executed.
