An online connected work has its risks, as show by the Samsung TV outage. But what really can we do to avoid it?An online connected work has its risks, as show by the Samsung TV outage. But what really can we do to avoid it?
Do you own a Samsung TV? Chances are that when you turned it on this week, you couldn’t use it because there was an issue with Samsung’s servers that caused the smart interface to essentially be inoperable.
Reports indicated that most apps on Samsung’s Tizen smart hub couldn’t be accessed. Most apps, that is, aside from Netflix, which routes data through its own apps and many users reported the service was still working.
All of which would seem to indicate that the fault lies with the Samsung Smart Hub, and not anywhere else.Always connected – except when you’re not
As TV smart interfaces take on a more important role, TV brands have tried to differentiate themselves from others, as well as create an ecosystem through which users feel comfortable and want to keep using. It’s all part of the goodwill a TV manufacturer establishes to retain its customers instead of losing them to another TV brand.
However, the all-consuming focus on Internet-powered features has its rather obvious pitfalls. If a TV can’t access its servers for any reason, you’re left not with a smart TV but a rather ‘dumb’ one.
Even worse, if there’s an issue with the servers themselves, then it could lead to what Samsung TV customers experienced this week – an outage that affects practically every Samsung TV owner across the world.
