Subscribers will need to redeem the credit in the My Verizon app; it won’t be automatically applied to a future bill.
Angry about Wednesday’s Verizon outage? To make up for it, the carrier plans on issuing a $20 credit to affected customers.
« Yesterday, we did not meet the standard of excellence our customers expect and that we expect of ourselves », Verizon said in a statement. « To help provide some relief to those affected, we are giving customers a $20 account credit that can be easily redeemed by logging into the My Verizon app to accept.”
The $20 is supposed to cover “multiple days of service,” according to Verizon; the outage itself lasted for about 10 hours. For perspective, AT&T offered a $5 credit for a February 2024 outage that lasted for at least 12 hours.
