New approach to dealing with complaints working wonders
TalkTalk’s customers woke up this morning to find the UK broadband provider’s email service was still fast asleep.
The Brit telco celebrated its terrible customer service scores in Ofcom’s annual survey by removing the ability of customers to complain about it by email this morning.
Customers took to social media to vent their collective spleen from 0805 UK time. TalkTalk confirmed at 0900 BST that, yes, things were a bit poorly.
Users attempting to view their emails were instead greeted with a « Could not connect to the specified mail server » error.
The following TalkTalk email domains are affected, including the long-dead Tiscali brand.
The Register has contacted TalkTalk for more information and will update if anything is forthcoming.
Happy Friday, people. ®
A TalkTalk mouthpiece got in touch to say: « A technical issue has led to some customers being unable to access email services. Our engineers are aware of the issue and are working to restore services as quickly as possible. We apologise for the inconvenience caused. »
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