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Why some ‘Pretty Woman’ ticket holders were snubbed at the door

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A few ticketholders were turned away at « Pretty Woman » on Broadway for a special tribute show to the movie’s director, Garry Marshall. Julia Roberts was in the audience.
Julia Roberts was greeted by applause at a special performance of Broadway’s new musical “Pretty Woman” Thursday at the Nederlander Theatre.
But while she flashed her famous smile, a group of theater fans raged outside after buying tickets and not being able to get in.
A source tells us there was a group of women outside the theater during intermission for the special show — which started earlier than the normal schedule and functioned as a tribute to the director of the original 1990 movie version, Garry Marshall — getting into a heated discussion with a manager. “They were pissed because their tickets said 8 p.m., but the show started at 6:30 p.m.,” says a spy.
“A woman was complaining they came all the way from Jersey. The guy was super apologetic and shoving merchandise in their hands, but they were just like, ‘We don’t want a hat, we want to see the show!’ He promised they’d get tickets.”
A rep for the show explains: “They purchased early on. When it was determined the show was going to have a special tribute, the curtain time was changed to make it a more special event. Ticketmaster had communicated to everyone the curtain time had changed. Everyone else had gotten the message. These people are being taken care of.”
Marshall’s wife, Barbara, and two of his kids took the stage after the show, with son Scott talking about his dad’s dreams of Broadway.
“He was on Broadway in 1980, his first shot,” Scott told the crowd, referring to Garry’s short-lived play “The Roast.” “He opened on a Friday and closed on a Sunday. He was so heartbroken, he went out to the marquee to watch them take his name down, and the next show they were putting up there was ‘Cats.’ He said, ‘Who wants to see a show about kitty cats! It’ll never last!’ ”
A seat in the back row was dedicated to the late director, who died in 2016.
Garry also wrote the book for the musical.

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