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Ticketmaster is on the defensive against mobs of angry Swifties calling out its disastrous ticket sale for Taylor Swift’s upcoming « The Eras Tour. »
« We want to apologize to Taylor and all of her fans — especially those who had a terrible experience trying to purchase tickets, » Ticketmaster wrote in a tweet Friday night. « We feel we owe it to everyone to share some information to help explain what happened. »
The tweet linked to a blog on the company’s website, which provides a beat-by-beat explanation of everything that’s happened since tickets went on sale Nov. 15, but also doesn’t appear to offer solutions for mending the chaos.
« We’re working to shore up our tech for the new bar that has been set by demand for the Taylor Swift | The Eras Tour, » Ticketmaster wrote. « Once we get through that, if there are any next steps, updates will be shared accordingly. »
In the post, the company again emphasized « unprecedented » demand for tickets and seemed to place blame on a « staggering number of bot attacks as well as fans who didn’t have codes » in what led to lengthy wait times, glitches, and website outages on Tuesday.
« Never before has a Verified Fan onsale sparked so much attention — or traffic.
