Southwest Airlines announced it will reimburse expenses to those who had flight cancellations.
Facing investigations from the federal government, critiques by consumer groups and complaints from passengers, Southwest Airlines announced Tuesday afternoon it will reimburse expenses to those who had flight cancellations.
Consumer advocates are happy to see this, but they do not consider it any kind of favor.
With weather delays and cancellations, airlines do not have to offer refunds.
But if the delays are caused by the airline, additional reimbursement is required.
Many say Southwest cancellations do not meet the weather test.
That said, Southwest’s reimbursement offer seems to be quite generous, at least now before actual payments are made.
« We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation, » the airline wrote.
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To get the reimbursements, passengers are told to send an email via Southwest Airlines’ website.
