Windows may be refusing to update on Kaby Lake or Ryzen systems, but the exact situation is unclear. If you’ve installed a pre-Windows 10 OS to one of these products and attempted to update it, was it successful? Drop in and let us know.
According to a Microsoft KB article published last Thursday, Microsoft may soon begin blocking systems running Kaby Lake or AMD Ryzen CPUs from installing updates if they’re running Windows 7 or Windows 8.1. The KB article (KB 4012982) applies to users who attempt to update one of those two operating systems, but receive an error message notifying them that their CPU is not supported or a Code 8024003 error (unknown error).
In both cases, according to Microsoft, the root cause is that you are using a CPU that isn’t recognized as compatible with Windows. These CPUs include:
Microsoft continues: “Because of how this support policy is implemented, Windows 8.1 and Windows 7 devices that have a seventh generation or a later generation processor may no longer be able to scan or download updates through Windows Update or Microsoft Update.”
The solution — you guessed it — is to upgrade to Windows 10.
This is the kind of issue that could kick off a whole new round of Windows 10 hate-bashing, but it’s not at all clear if anyone has actually had this happen to them.
