The CEO of TaskRabbit has informed users that
The CEO of TaskRabbit has informed users that « certain personally identifiable information may have been compromised » in a security incident that saw the website and app taken offline earlier in the week.
TaskRabbit — a service that puts « taskers » in touch with people who need help with jobs around the home — is now back online, and the company is now on a damage limitation exercise, issuing a statement in the name of « trust, openness, and transparency ». Stacy Brown-Philpot says that an investigation is still underway to determine what happened, but explains that « preliminary evidence shows that an unauthorized user gained access to our systems ».
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Brown-Philpot does not say exactly what sort of information may have been accessed in the security breach, and not does she indicate how many people may be affected. However, she does say that TaskRabbit is working with an outside forensics team and will let individuals know if their data was involved. In the meantime, she says, « Taskers and Clients should monitor their accounts for any suspicious activity. Also, anyone who uses their TaskRabbit password on other websites and apps should change them. »
Going on to explain a little about what is happening moving forward, she says:
Further updates will be provided on a dedicated section of the TaskRabbit website: taskrabbit.com/update .
