The ACCC is strongly recommending that NBN customers contact their RSPs to check if they’re eligible for a refund.
It’s no secret that the ACCC has been rather active in ensuring that NBN customers aren’t misled when it comes to receiving the product they paid for, and the consumer watchdog’s latest message is for consumers to check if they’re entitled to a refund.
For FTTN and FTTB users experiencing slow speeds, the ACCC is advising them to contact their Retail Service Provider (RSP) as the Commission has negotiated undertakings with these providers over the last 15 months.
