Sony has been accused of misleading consumers into believing they don’t have a right to refund in Australia, faces legal action.
The nature of refunds on digital marketplaces has been an ongoing area of contention for some time now, as their global availability has lead them to, on occasion, come up against the local law of certain countries.an ongoing area of contention
Today, Sony has been accused by the Australian Competition and Consumer Commission (ACCC) of breaching the country’s laws by offering its PlayStation Store customers misleading information regarding refunds.accused
Valve has copped a $3 million fine for breaching Australia’s consumer lawsValve has copped a $3 million fine for breaching Australia’s consumer lawsHere’s Valve’s official statement after its Australian refund-rights lossHere’s Valve’s official statement after its Australian refund-rights loss
Specifically, Australian Consumer Law dictates that “consumers have the right to a refund, repair or replacement if a product is faulty because it is not of acceptable quality, is not fit for purpose or does not match descriptions made by the businesses, depending on the seriousness of the fault”.
