The new American Customer Satisfaction Index offers some bracing results.
Do you pick up your phone every day, smile at it and say: «You know something, you really make me happy.»?
I suspect many Americans quietly do. Until, that is, they open a news app. Or Twitter.
Still, over recent times, there’s emerged a sense that most smartphones are really quite good. They’re more reliable and they serve many purposes more than adequately. So much so that people don’t need to change their phones so regularly.
Surely, though, you occasionally wonder whether there’s a phone that can make you happier than your own.
What perfect timing, then, that the American Customer Satisfaction Index has just released its 2020 results for smartphones. And stirring they are.
Some, though, may even find them depressing. I, for one, looked for my iPhone XR and saw that it’s nearer the bottom of the list.
