Automation Anywhere sees rapid uptake in adoption of bots in healthcare and life sciences due to Covid-19
Saudi German Hospital, one of the largest healthcare providers in the UAE, is automating its end-to-end business processes by using AI-powered software bots to help improve patient care and reduce patient waiting times. The software bots are provided by Automation Anywhere and deployed by Advansys ESC. Automation Anywhere and Advansys ESC worked with Saudi German Hospital to identify automation opportunities in its insurance and finance departments that typically handle high-volume manual processes, such as insurance eligibility, insurance pre-authorisation and patient enrollment. “The automation capabilities will allow us to add value and support caregivers in the treatment process by providing deeper insights on the patient’s specific condition, lifestyle and patient behaviour in real-time,” Dr. Reem Osman, Group CEO of Saudi German Hospitals UAE, said. She added that the cognitive and AI technology infusion will empower its “Intelligent Patient Platform” to expand competencies and deliver better outcomes. Because of Covid-19, Milan Sheth, Executive Vice-President for India, Middle East and Africa at Silicon Valley-based Automation Anywhere, said that RPA is seen not as a replacement of human workers but as resiliency and most of the big banks’ operations did not suffer during the pandemic because they had bots as backups.
