Addressing customer demands, giving teams a shared view of every customer, and making collaboration and meetings between teams easier is the goal with our
Addressing customer demands, giving teams a shared view of every customer, and making collaboration and meetings between teams easier is the goal with our collaboration with Salesforce. We are pleased to announce the availability of the Salesforce in Microsoft Teams pilot. The integration will be offered to Sales and Service Cloud customers with Enterprise or Unlimited edition at no additional cost. For many teams – including the sales teams present at many organizations – there is no more critical data than customer data, typically stored within a customer relationship management (CRM) application. A close connection between customer information and the conversations around them can improve the productivity for any team that works with customers, which is why we are pleased to see the integration from Salesforce with Microsoft Teams – now you can interweave key customer and case records within your Microsoft Teams.
