Best Buy implemented a similar policy last week.
Gamers looking to return CD Projekt Red’s Cyberpunk 2077 and receive a refund—even those gamers who bought and opened a physical copy of the game—can reportedly do so at GameStop. A memo was reportedly sent out to GameStop employees telling them to accept refunds of Cyberpunk 2077, even in the event that the physical game has already been opened. This reported edict goes against GameStop’s usual return policies that state «any products returned to GameStop.com by mail must be in the original packaging and include any manuals, cables, and accessories in sellable condition.» Kotaku reports that the internal memo instructs employees to accept PS4 and Xbox One copies of Cyberpunk 2077 and label them as «defective» before shipping them back to the GameStop warehouse. GameStop’s usual return policy also gives gamers 30 days to return or exchange a product. Assuming that’s still the case here, and the fact that Cyberpunk 2077 was released on December 10, gamers should have plenty of time to head to GameStop to try and get a refund.
