Learn how to use the Kano model when developing to keep customer satisfaction at the forefront of your products.
Join the DZone community and get the full member experience. Even though we have been developing software on the mainframe platform for decades we still have ways to learn and improve. We continually face the problem of meeting user needs with the resources we have on hand. This forces us to be careful about what we choose to do—we must look at whether we are focusing on the right things. While there are basic expectations that must be met, are we providing things that excite and delight? That is, the things that make users feel connected and generate passion.
