The TIO third-quarter 2020-21 complaints report shows there were 30,393 total complaints, with 35% being in relation to mobile services.
The latest Telecommunications Industry Ombudsman (TIO) complaints report has revealed there was a rise in mobile complaints during the third quarter of 2020-21, but it was not enough to hurt the total number of complaints that includes those made by residential consumers and small businesses. The third quarter report shows that 30,393 complaints were made between January and March 2021, 101 fewer complaints than last quarter and 4,004 less than the start of 2020-21 when there was an increase in complaints. On a year-on-year basis, there was a 6.1% drop in complaints. Communications Alliance CEO John Stanton said the drop in overall complaints was a sign of telcos improving their service level. «Everyone knows it is frustrating when it is hard to contact service providers in any industry to get an issue dealt with — so the evident strong improvement in telcos being reachable and available to deliver good customer service is very welcome,» he said.
