You might be wondering what Japan has to do with successfully coaching teams, particularly within an Agile framework. And the answer is Shu Ha Ri.
Join the DZone community and get the full member experience. Every time I travel to Japan, something that strikes me is how process-driven the Japanese people and culture seem to be. Even something as simple as buying a train ticket is an intricately refined process. The ticket seller first makes sure they have heard and understood you correctly, repeating back your exact request before they print the tickets. And once they’re printed out, they will pick up a pen and check each detail of the ticket — before going through each check again with you. You will be given exact and clear instructions on how to locate the platform and when to expect the train. And you’ll notice that when the train arrives and stops at the platform, the driver also has a checklist they will diligently follow.
