Some customer service isn’t too quick to reply these days. One Verizon customer decided to try something ingenious.
Today, we’re disappearing into the heart, soul, and mind of someone who had a little contretemps with Verizon. No, he’s surely not the first, nor the last. He’s also not the first nor the last to have had a similar contretemps with any of the remaining phone carriers. I feel, however, that Kevin’s solution to his customer service problem was markedly more ingenious than any most could create. Kevin is a long-time friend. A highly intelligent, deeply nerdy and, once in a while, gregariously opinionated friend. He was going on vacation and he’d heard that AT&T ‘s signal was poor at his remote east coast destination. He needed to ensure he had Wi-Fi, as he had an important meeting with extremely celebrated people. So he bought the most advanced Verizon jetpack and disappeared on his travels. Sadly, the jetpack failed to function just before his big meeting started. But Kevin tried to be sanguine. On his return, he received an email from Verizon. It told him to register for My Verizon in order to view his bills. It said in order to enjoy paper-free billing he must be registered. «Registration is quick and easy,» said the email. But when he clicked on «Sign up now,» nothing happened. Let’s have Kevin take up the story: «So I called Verizon customer service and I couldn’t talk to anyone because I didn’t have a Verizon phone account.» It’s likely that his Jetpack came with a phone number, but Kevin had been unaware.
