Search fail added to list of embarrassing issues since debut
Infosys celebrated the first anniversary of the e-filing portal it built for India’s tax authorities fixing another prominent glitch – this time a search functionality error. Complaints about the error streamed in to India’s Income Tax Department, which tweeted about the error on Tuesday. Infosys won the contract to develop the income tax portal in 2019. It was intended to be a tool to make it easier for Indian taxpayers to file and claim refunds. However, its June 2021 debut was so badly botched that within a week of launch the government reverted to manual tax filings. The service remained glitchy thereafter and Infosys CEO Salil Parekh was summoned to government offices to explain. While Infosys was directed to fix the errors, India’s Central Board of Indirect Taxes and Customs (CBIC) was forced to extend due dates for tax filings and payments. The IT services giant also won a 2015 contract to build and maintain India’s digital GST system, which has not gone so smoothly either.
