Google is randomly and incorrectly canceling Pixel Fold preorders forcing customers to wait an extra month for their phones.
Some consumers who pre-ordered the Pixel Fold are discovering that Google is canceling their orders when the time comes to ring up the order just before it is shipped. That’s because the bank or the credit card submitted with the order can’t seem to verify to Google that the funds are available. As one Reddit poster wrote, «Ordered May 10th and order canceled early this morning because payment couldn’t be verified. Geeze I’m glad a random $2,000 charge won’t go through at 3 am on a Sunday and now I get to wait another month for my fold.»Some Google reps tell affected consumers not to order again and others suggested that they do
It seems that Google is quite aware of this issue as Google Support told another Redditor that they are looking into the situation. Google also recommended that customers experiencing these order cancellations do not place a new order for the phone. Google told this customer that phone calls have been spiking because this is happening to a lot of people. The rep also said that Google would issue an update in the next day or two.
