The Galaxy S24 Ultra might suffer from screen and camera defects — here’s what you should know in case you bought one.
The Galaxy S24 Ultra is easily the best Android phone on the market in 2024. But if you want to get the most expensive, non-foldable phone Samsung has to offer, you should be aware of a couple of potential issues with the device. Some Galaxy S24 Ultra early adopters have reported screen and camera defects that plagued their devices. Some of them also encountered pushback from Samsung and their carriers when looking for solutions.
While you’ll probably be able to sort out a replacement or a fix, you should be aware that you might lose your preorder perks if your S24 Ultra is defective.
Galaxy S24 Ultra screen defects
A Galaxy S24 Ultra buyer took to Samsung forums to post a photo (below) of their new device and the screen issues. As you can see below, the display showed two lines that shouldn’t be there: A horizontal white line and a vertical green line.
The user first noticed these lines on the display while watching YouTube videos, and the lines kept appearing on the boot screen after that.
When contacting Samsung Care Plus, the user was directed to Order Support, as this was supposedly a manufacturing defect. However, Samsung refused to exchange the device, saying the buyer had to return and repurchase the handset. That meant losing their preorder discounts.
After another call back to Samsung Care Plus, the customer was directed to T-Mobile. The purchase involved a T-Mobile-locked device financed by the carrier.
“I’m seeing more and more posts about this same issue. And yes I’ve rebooted, cleared cache, and factory reset,” the Galaxy S24 Ultra owner said. “Why I can’t get a brand new phone exchanged when faulty from the factory. This blows my mind. T-Mobile did not build this phone.”
Over on Reddit, there’s a similar story. This time, it involves a Galaxy S24 Ultra on Verizon’s network with the same problem. A vertical green line appeared on the phone, and the owner tried to have the handset replaced.
A Verizon store reportedly tried to convince the buyer they were at fault:
After calling Samsung, they instructed me to go to Verizon because the phone was bought through them and that they would not fix it because it was a Verizon issue.
