Get your new broadband from Sky up and running in no time.
When shopping around for the best broadband deals and picking a new tariff, you may well have opted for a Sky Broadband deal, as this household name is the chosen provider of millions of customers around the UK.
Whether it’s the slower, cheaper ADSL options, its many ultrafast Full Fibre packages, or even its variety of broadband and TV bundles, Sky can cater to various online needs and requirements. What’s more, it’s renowned for its dependable service and top-tier customer support.
When you do pick your new tariff with Sky, you’ll likely want to make sure you can get your broadband up and running as quickly as possible so you can start making the most of everything it has to offer. However, getting set up can be tricky at times as Sky has a variety of different broadband hubs and each has its own installation process.
In this guide, we’ve explained the setup processes for each of the hubs you can receive with your chosen Sky Broadband deal. Sky’s broadband hubs
Firstly, to give you an initial idea of what router (hubs) you might get, the two most common offered by Sky are:
Sky Broadband Hub: You’ll likely get this hub across most of Sky’s current broadband packages.
Sky Max Hub (sometimes called WiFi Max): You can upgrade to this premium Hub for additional WiFi 6 capabilities.
You may also be offered a Sky Q Hub – although these are typically only for TV bundles and are likely to be phased out soon. In some cases, you can also receive a different, smaller Sky Hub, but again this is only in rare instances and for older connection types.
Below we’ve taken a look at each main hub in isolation and discussed what you need to do to set each of them up, based on the official guidance from Sky itself. We also cover the basics of the information you should receive from Sky when starting a new broadband contract. How to set up your Sky Broadband HubSky Broadband Hub
Starting with the most common router Sky Broadband customers get – the Sky Broadband Hub – the setup process will follow these steps:
1. Getting your new tech and waiting for your activation date
Sky will send you your hub in the post, but your broadband won’t work until it gets activated on your aptly named ‘activation date’. This will be a day you agree with Sky when you sign up.
2. Putting your hub in the best location
When your broadband is activated, Sky recommends first positioning the hub in a place that will give you the best WiFi signal. Specifically, Sky suggests:
Out in the open and not behind any furniture or other devices.
