A T-Mobile customer trying to leave the carrier might have been lied to by a phone rep.
When someone wants to leave their carrier and move to another wireless provider, they request a transfer PIN from their current wireless firm. This code, which can usually be requested through a carrier’s app, can be used to authorize the porting over of the customer’s phone number. Today, a good Samaritan was helping a T-Mobile subscriber leave the carrier when he noticed that the T-Mobile app did not have an option that would allow the customer to get a transfer PIN.
Unable to find a place on the T-Mobile app where the customer could request a transfer PIN, the customer decided to discuss the situation in a chat with a T-Mobile phone rep named Kevin. According to the good Samaritan, Kevin started «begging» for the customer to stay with T-Mobile.
Kevin tried to get the customer to stay, but this attempt failed when the customer wrote back, «No, I would like a transfer pin.
