In the ongoing CPU saga related to stability issues with Intel’s 13th Gen and 14th Gen Core processors, the Santa Clara chip maker has posted additional guidance on its warranty extension for affected models.
In the ongoing CPU saga related to stability issues with Intel’s 13th Gen and 14th Gen Core processors, the Santa Clara chip maker has posted additional guidance on its warranty extension for affected models. One of the key details of the new guidance is that the two-year extension now explicitly covers OEM and tray processors, not just retail boxed processors.Previous verbiage suggested that was already the case, but lest there be any doubt, Intel posted an announcement on its community forum that lays it out in black and white. Here’s what Intel states.Boxed Processors – please contact Intel Customer Support for further assistance.Tray Processors – please contact your place of purchase for further assistance.OEM/System Integrator Intel Core 13th/14th Gen-powered desktop system – please contact your system manufacturer for further assistance.A separate document breaks down the difference between boxed and tray processors (also known as OEM processors). Functionally, they’re exactly the same. The differentiating factor is that tray/OEM processors are sold in bulk to high volume hardware partners like ASUS, Dell, and other system builders to incorporate into prebuilt PCs.
