T-Mobile has reached out and clarified why some users received unchanged bills after being notified of a price hike.
After T-Mobile introduced pricing updates across various plans, including ones that were marketed as price locked in the past, some users thought that they had lucked out. A small subset of T-Mobile users received unchanged bills but the company has now clarified that that was not the case.
T-Mobile has reached out and said that any users who haven’t seen their new pricing changes reflected on their bills yet will do so very soon. There were no oversights or system errors, as I mistakenly thought, that sent out the same bills to these customers.
T-Mobile says that these users are on the legacy billing cycle and the bills that they’ve received in April are for March instead when the prices had not been increased.
