Домой United States USA — IT T-Mobile's failure to read the room correctly could cost them postpaid customers

T-Mobile's failure to read the room correctly could cost them postpaid customers

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T-Mobile might take it on the chin from subscribers unhappy with he carrier’s latest $5 per line per month rate hike.
Earlier this month T-Mobile hiked its rates by $5 per line starting on April 2nd. That can work out to a huge increase in the monthly bill paid by subscribers each month. While the carrier did send out texts to its subscribers informing them of the rate hike when it was first announced, some subscribers claim that they didn’t get the text and went ballistic when they received their next bill showing their higher monthly balances.
One subscriber said that perks keep him from switching from his grandfathered Sprint plan to a cheaper Go5G plan. If he switched, he would lose the unlimited hotspot and would have to settle for free Netflix instead of the free Hulu he currently receives.

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