Apple code shows that the company is working on an AI-powered Support Assistant for the Apple Support mobile app.
Apple has struggled to find its footing in the world of generative AI so far, but the company isn’t giving up on becoming a true competitor in the industry anytime soon. To that point, signs of an AI-powered “Support Assistant” for the Apple Support app were uncovered in Apple’s code this week by MacRumors contributor Aaron Perris.
Based on his findings, iPhone users will be able to chat with the Support Assistant in the Apple Support app, which is free to download from the App Store. Perris also noted that the app does already include a chat feature. You can contact a live Apple support agent within the app, which starts a conversation through the Messages app.
