Walmart is revamping its AI strategy with four powerful “super agents” to simplify tools for customers, workers, suppliers, and developers, streamlining operations companywide.
Walmart is revamping how artificial intelligence supports its business by replacing dozens of standalone AI tools with four integrated “super agents” aimed at enhancing the experience for customers, employees, engineers, and suppliers.
After deploying numerous AI agents across different platforms and use cases, the retail giant found the structure had grown overly complex for end users. In response, Walmart is centralizing these agents into fewer, multifunctional systems to make navigation more intuitive and efficient.
Walmart’s Chief Technology Officer and Chief Development Officer, Suresh Kumar, told The Wall Street Journal, “It became very clear that we could dramatically simplify. If I have an agent that helps you with your payroll and I have a different agent that helps you with identifying merchandising trends, you shouldn’t have to remember that and switch between those two.”
Rather than requiring users to toggle between multiple tools, each group — customers, associates, engineers, and suppliers — will now use a single AI assistant designed to handle a broad set of needs by tapping into multiple back-end capabilities.
