Asus has pledged to make several significant changes to its handling of customer service complaints, with some effective immediately and others coming later this year. Customers can.
What just happened? Issues regarding Asus’s customer service came to a head last month when Gamers Nexus reported on an outrageously overpriced ROG Ally RMA. In response to widespread consumer backlash, the company has outlined a detailed multi-step plan to overhaul its customer service and hopefully regain consumer trust.
Asus has pledged to make several significant changes to its handling of customer service complaints, with some effective immediately and others coming later this year. Customers can also ask the company to re-investigate prior complaints.
Those who feel that Asus mishandled their previous RMAs by overcharging or incorrectly diagnosing an issue can now request the company to re-examine the case by emailing executivecare@asus.com. Asus provided Gamers Nexus with the template below for sending a re-processing request. A more comprehensive version is slated to appear in September.
