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My parents' iPhone 14 Pro Max phones are not getting Apple Intelligence and they're not happy about it

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No Apple Intelligence for you
Newsflash for most of you upgrading to iOS 18: You’re not getting Apple Intelligence.
I visited my parents last week and noticed they have a pair of still-fresh-looking iPhone 14 Pro Max phones. I commented on the handsets, and my parents asked about the new iPhone 16 Pro Max I was carrying. We talked about some of the new features, like the Camera Control («It’s like a real camera!»), and I pressed and held the power button to show them Siri’s new look. Later, I showed my father how I could remove some folding chairs from the background of a photo. It was then I realized that both of them thought they were getting Apple Intelligence on their phones.
When I explained that their phone would not get the new Siri, image Clean Up, or various other Apple Intelligence features, they were shocked and, I think, dismayed. This is an awareness problem for Apple and one it must solve ASAP.
For perhaps the first time in Apple’s history, it’s creating a platform-level situation of haves and have-nots.Not the parity you expect
Most Apple users understand they don’t get new iOS features if they don’t upgrade. Still, I can’t recall an instance where people running the same version of iOS will not have the same experience, especially those running still relatively new hardware.

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