AI is being pitched as the answer to the productivity crisis, but it’s not the all-things to all-people solution we’re being sold.
The UK is battling an ongoing productivity challenge. According to recent Office for National Statistics findings, the UK experienced yet another decrease in productivity in the public service in April. The Centre for Economics and Business research predicts that Chancellor Rachel Reeves could be forced to spend more than £5bn and employ 92,000 extra workers across the public sector if levels continue to decline until 2030. Meanwhile, governments and employers are searching for solutions.
AI is being pitched as the answer to the productivity crisis, but it’s not the all-things to all-people solution we’re being sold. Yes, AI can be used to speed up tasks in isolation and contribute to productivity, but expecting to see huge benefits by simply plugging automation into existing workflows and hoping for the best isn’t going to work.
Before introducing AI tools, it’s essential to understand your processes inside out to understand what’s working, what needs improvement and where automation can actually add value. Many clients we speak to have no idea how much work is being done in their organization, or how long it takes. They lack the visibility and control needed to improve matters. This is where orchestration comes in. It’s essentially a glue that binds your people, processes and systems together.The role of orchestration
Orchestration brings all the elements of business operations together under one roof. Orchestration enables you to run all your service lines using one simple, cohesive platform. . From assigning work to solving issues as they arise, with orchestration in place, you’ll have full visibility and control across your operations.
