„I feel like they were punishing me for being truthful.“
From Yelp to Yikes.
An Indiana woman says a hotel wants her to fork over $350 and is threating to sue her all because she left the business a negative review.
Katrina Arthur and her husband visited the Abbey Inn & Suites in Nashville, Ind., in March 2016 for a quick getaway, only to encounter a room they wanted to quickly getaway from.
„It was a nightmare,“ Arthur told WRTV . „The room was unkempt, and it looked like it hadn’t been cleaned since the last people stayed there. We checked the sheets and I found hairs and dirt.“
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Moreover, their accommodations allegedly smelled like sewage, prompting the couple to try and find someone at the front desk they could speak with about the multitude of issues.
„We didn’t see anybody we could talk with, so I decided to call the number that goes to the front desk and it automatically went to a lawyer’s or something weird like that,“ said Arthur. „I actually had to clean the room myself.“
After later receiving an email from the establishment asking for an online review, she said she wrote an honest assessment only to get a follow-up message from the hotel.
Not quite an apology, the Abbey Inn allegedly threatened legal action and charged her $350, citing a policy they had that allowed them to charge people for bad write-ups.
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„Guests agree that if guests find any problems with our accommodations, and fail to provide us the opportunity to address those problems while the guest is with us, and/or refuses our exclusive remedy, but then disparages us in any public manner, we will be entitled to charge their credit card an additional $350 damage,“ the policy reportedly read.
For now, Arthur is working with the Indiana Attorney General’s office to get her money back, with the state alleging the policy stands in violation of Indiana’s Deceptive Consumer Sales Act.
„I feel like they were punishing me for being truthful and I don’t think that’s fair,“ said Arthur. „I was very angry they had done that.“
