Hairline fractures in the Surface Laptop 3’s display are affecting a small percentage of units, but Microsoft confirmed it’ll fix them at no cost to customers.
Cracked screen on your Surface Laptop 3? Microsoft will fix it for free, at least if it wasn’t your fault.
It’ll get fixed through a repair program that Microsoft announced on its support site. Microsoft discovered a small percentage of units experiencing hairline fractures in the display, and the Redmond-based company decided it should repair affected units at no cost to customers. After all, customers aren’t responsible for this. Microsoft explained that, due to “a hard foreign particle,” the glass covering its LCD panel may start to crack.
ZDNet notes that affected units are likely the aluminum-based variants, not any with Alcantara fabric. Customers started reporting the issue in February.
