IT professionals are under immense pressure and need to be provided with the tools, leadership and support to deliver positive business outcomes in response to Covid-19
Global technologists are under immense pressure to step up and start operating at the highest level of their professions as they are grappling with surging demand and mounting pressures to accelerate digital transformation strategies in response to Covid-19, said an industry expert.
With no chance to prepare, Gregg Ostrowski, Regional CTO at AppDynamics, part of Cisco, said that IT departments are facing a brand new set of priorities and challenges, and technologists are suddenly under immense pressure to deliver the infrastructure, applications and security required to maintain world-class digital experiences, both internally and externally.
He said that enterprises are forced to shift overnight to an almost completely digital world and deliver high performing digital experiences to customers and employees at a time when the survival of the business is resting on their shoulders.
Large sections of the workforce have suddenly found themselves working at home, without the connectivity, devices and software to be effective, and often lacking the skills and knowledge to resolve simple issues and it has fallen on the IT departments to tackle this problem.
Digital services and applications are essential in keeping workforces productive at home, Ostrowski said, and therefore it is vitally important that IT departments can handle huge surges in demand which means that having the right tools is a must to monitor and manage the technology stack, from the user experience at the application layer, right through to the network.
Moreover, he said that they have to do this in real-time, through a period of massive change and often whilst working remotely and, at the same time, they [IT professionals] are told to do jobs that they haven’t done it in the past.
According to a survey conducted by AppDynamics,81% of technologists globally (same for UAE) state that Covid-19 has created the biggest technology pressures for their organisations they have ever experienced.
In November 2018, AppDynamics released a global study reporting that Agents of Transformation, those elite technologists driving successful digital transformation, made up only 9% of the world’s technologists.
