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Pandemic has transformed consumer payment habits for good

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Post-pandemic payment options need to be fast, flexible and secure, says Paysafe.
The majority of consumers have changed the way they pay for goods and services since the arrival of Covid-19, new research has found. According to a report from Paysafe, over eight in ten (86%) of the 8000 people have altered their payment habits compared to pre-pandemic times, with 49% trying out a new payment method for the first time. Consumers falling into the 18-24 year old age group have been even more willing to explore new ways of paying, with 77% trying out new apps and tapping into the potential of digital wallets. Minimal ability to pay for goods and services in-person has been the key factor in consumers adopting new routes to the checkout. While 33% cited this as being the main reason they’ve evolved their spending habits, some 26% of those surveyed stated that they were keen to track their spending more closely. The ever-present threat of fraud also ranked as a key concern with 25% admitting they were worried about it. Coronavirus and the upheaval that has come with it has driven more consumers to look more closely at the different payment options open to them. Indeed, some 38% of those questioned said they were now much better informed about the new tech and payment systems that were available.

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